The Crossword Club

The Crossword Club is a subscription that arrives each month by letter mail (no tracking). It includes an illustrated crossword puzzle and goodies such as a mini print, a postcard, an answer book and more. Each issue of the Crossword Club is written, painted and designed by Heather (That's me writing this! Hello!). The theme and goodies inside change each month depending on what I feel like designing. 

The Crossword Club is for anyone who loves art, crossword puzzles, whimsy and wants to spend a little less time on their phone.

I aim to create puzzles of medium difficulty level.

Yes! I write a new crossword puzzle for each month. There are always a few clues that match the theme of the current issue.

Each crossword puzzle is 15 x 15 and has a medium level of difficulty.

Every issue of the Crossword club is drawn, painted and written by me (Heather, the owner of Friendly Reminder co.).

I paint everything with acrylic gouache and then scan it to create the digital layout.

Every issue is printed on and shipped in envelopes made of 100% recycled paper.

Your first Crossword Club envelope will be mailed on the 7th of the month following your order.

After your first envelope, you’ll continue receiving a new Crossword Club envelope each month based on your subscription.

Examples:

• Order anytime in January → your first Crossword Club envelope will be mailed on February 7th.
• Order anytime in June → your first Crossword Club envelope will be mailed on July 7th.
• Order anytime in August → your first Crossword Club envelope will be mailed on September 7th.

Please note that Crossword Club envelopes are sent through Canada Post regular stamped letter mail, so delivery times may vary depending on your location.

Shipping is free on all Crossword Club orders

No! Friendly Reminder Co. covers applicable customs duties and tariffs for your Crossword Club order, so you won’t receive an unexpected customs bill when your envelope arrives.

🇨🇦 Canada: Orders are shipped from Canada, so there are no international customs or duties.

🇺🇸 United States: U.S. orders are shipped Delivery Duties Paid (DDP), meaning applicable duties are paid in advance by Friendly Reminder Co. You won’t be asked to pay duties when your order arrives.

🌎 International: Crossword Club envelopes are sent from Canada using regular stamped letter mail. So there are no additional customs or duty charges to you for your Crossword Club order.

You will receive one Crossword Club envelope every month, no matter which subscription option you choose.

All subscription plans ship monthly, your subscription choice only determines how often you are billed, not how often you receive your envelope.

Whether you choose a monthly, 3-month, 6-month or 12-month subscription, you’ll receive a new Crossword Club envelope each month.

The Crossword Club is shipped via Canada Post using letter mail.

Because The Crossword Club is sent as traditional letter mail, tracking is not available. Delivery times may vary depending on your location.

No, Crossword Club envelopes do not include tracking. They are sent through Canada Post using regular stamped letter mail.

Because The Crossword Club is designed to be a true snail mail experience, your envelope is sent without a tracking number. Delivery times may vary depending on your location.

Because The Crossword Club is sent through Canada Post using regular stamped letter mail, delivery times can vary depending on your location. 

Your first Crossword Club envelope will be mailed by the 7th of the month following your order. After that, your new Crossword Club envelope will be mailed monthly, with each envelope arriving approximately:

• Canada: 5–10 business days after mailing
• United States: 10–15 business days after mailing
• International: 10–25 business days after mailing

Please note that these are estimated delivery times and do not include the time needed to prepare and mail your envelope.

Yes! If you need to change your shipping address please email us at hello@friendlyreminderco.com as soon as possible. We’ll do our best to update your address before your envelope is mailed.

Please note that once your Crossword Club envelope has been prepared and mailed, we are unable to change the delivery address.

The Crossword Club is available for shipping to many countries around the world, including:

Canada, United States, Australia, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, Cyprus, Philippines, Thailand, Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia and Mexico.

Don’t see your country listed? We may still be able to ship to you! Please email us at hello@friendlyreminderco.com and we’ll be happy to look into shipping options.

We know how exciting it is to receive happy mail and we want your Crossword Club experience to be wonderful from start to finish.

Because Crossword Club envelopes are sent through Canada Post using regular stamped letter mail, tracking is not available and occasional postal delays can happen. If your envelope hasn’t arrived within the estimated delivery timeframe, please contact us at hello@friendlyreminderco.com and we’ll be happy to help.

If your envelope arrives damaged, please send us a photo of the envelope and its contents, and we’ll review the issue and do our best to make it right.

Because The Crossword Club is sent through Canada Post using regular stamped letter mail, postal strikes or service disruptions may affect delivery timelines.

If a Canada Post strike occurs, we will hold Crossword Club shipments until mail service resumes. Once Canada Post is operating again, your envelope will be mailed and begin its journey to your mailbox.

If you have any questions about your subscription during a postal disruption, please contact us at hello@friendlyreminderco.com and we’ll be happy to help.

The Crossword Club is a monthly snail mail subscription that delivers a new envelope of puzzles, artwork and paper surprises to your mailbox every month.

Choose the subscription plan that works best for you:

• Monthly Subscription — billed every month
• 3-Month Subscription — billed every 3 months
• 6-Month Subscription — billed every 6 months
• 12-Month Subscription — billed every 12 months

No matter which subscription you choose, you will receive one Crossword Club envelope every month. Your subscription plan only determines how often you are billed.

All subscriptions automatically renew unless cancelled before your next renewal date. You can manage or cancel your subscription anytime through your Subscription Portal.

Yes. All Crossword Club subscriptions automatically renew based on the subscription plan you selected when you signed up.

Your subscription will continue until you choose to cancel. To avoid being charged for your next renewal, please cancel your subscription before your next billing date through your Subscription Portal.

You can manage or cancel your subscription anytime. If you have any questions or need help with your subscription, please contact us at hello@friendlyreminderco.com.

Your first payment is processed when you sign up for The Crossword Club.

For monthly subscriptions, you will be billed on the same day each month as your original order date. For example, if you subscribe on August 10th, your next monthly payment will be processed on September 10th.

For 3-month, 6-month, and 12-month subscriptions, your payments will automatically renew based on the subscription plan you selected:

• 3-month subscription: billed every 3 months from your original order date
• 6-month subscription: billed every 6 months from your original order date
• 12-month subscription: billed every 12 months from your original order date

All subscriptions automatically renew unless cancelled before your next billing date. You can manage or cancel your subscription anytime through your Subscription Portal.

Yes! You can manage your Crossword Club subscription anytime through your Subscription Portal.

You can cancel your subscription before the next renewal date to avoid being charged for the next billing cycle.

Example

• You subscribed on May 15th and only want to receive 1 issue. You must cancel before June 15th or you will be billed for the next month.

If you have problems with your Subscription Portal please contact us at hello@friendlyreminderco.com and we’ll be happy to help.

Please note that cancelling a subscription will not refund any payments that have already been processed.

When you cancel your Crossword Club subscription, future renewals and payments will stop. You’ll continue to receive any Crossword Club envelopes that have already been paid for.

To avoid being charged for your next renewal, please cancel before your next billing date through your Subscription Portal.

If your subscription has already renewed or your envelope has already been shipped, that payment cannot be cancelled or refunded. Your cancellation will take effect before the following renewal.

For 3 month, 6 month, and 12 month subscriptions, cancelling stops the next automatic renewal but does not refund any remaining months that have already been paid for.

Yes! You can update your payment information in the Subscription Portal

Yes! The Crossword Club makes a great gift for puzzle lovers, creative minds and anyone who enjoys receiving happy mail.

You can subscribe for someone else by entering their mailing address at checkout. They will receive a new Crossword Club envelope every month.

Please note that all Crossword Club subscriptions automatically renew based on the subscription plan selected at checkout. If you are purchasing a subscription as a gift, please remember to cancel the subscription before the next renewal date if you do not want it to continue.

If you have any questions about gifting The Crossword Club, please contact us at hello@friendlyreminderco.com and we’ll be happy to help.