Thank you for shopping with Friendly Reminder Co. We carefully prepare every order and appreciate your support of our small business.

The Crossword Club Shipping Schedule

All Crossword Club subscriptions are mailed through Canada Post using regular stamped mail tracking is not available.

Your first subscription package will be mailed by the 7th of the month following your order.

For example:

• Order anytime in January → Your first Crossword Club package will be mailed by February 7.
• Order anytime in June → Your first Crossword Club package will be mailed by July 7.

After your first shipment, your subscription will continue to be mailed each month according to your subscription plan.

Shipping Method

The Crossword Club is shipped through Canada Post as regular letter mail using postage stamps.

Tracking

Because Crossword Club subscriptions are sent as regular stamped letter mail, tracking is not available.

This allows us to keep shipping affordable while embracing the traditional joy of receiving handwritten-style mail. Once your subscription has been mailed, we are unable to track its progress through the postal system.

Estimated Delivery Times

Once your Crossword Club package has been mailed, estimated delivery times are:

• Canada: 5-10 business days
• United States: 10–15 business days
• International: 10–20 business days

Please note that these are estimated delivery times only and may vary due to holidays, weather, customs processing, or other postal delays.

Catchup Issue Shipping

Catch-Up Issue orders are mailed every Wednesday through Canada Post using regular stamped letter mail. Since they are sent as traditional mail, tracking is not available.

If you order multiple Catch-Up Issues, each issue will be mailed separately in its own envelope. They may arrive at different times depending on Canada Post delivery.

Postal Delays & Canada Post Labour Disruptions

Friendly Reminder Co. relies on Canada Post to deliver all Crossword Club subscriptions.

In the event of a Canada Post strike, lockout, labour disruption, or other major interruption to postal service:

• Subscription shipments may be delayed until postal service resumes.
• We will keep subscribers updated via email and on our website whenever possible.
• Orders will be mailed as soon as it is safe and practical to do so.

While we cannot control postal disruptions, we'll always communicate openly and work to provide the best possible experience for our subscribers.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order. If you put the wrong address on your order please reach out hello@friendlyreminderco.com as soon as possible. 

If an order is returned because the address provided was incorrect or incomplete, we are happy to resend it once the correct address has been confirmed. Additional shipping charges may apply.

Lost or Missing Mail

Although lost mail is uncommon, it can occasionally happen.

If your Crossword Club package has not arrived within the estimated delivery timeframe, please contact us. We'll do our best to investigate the issue and work with you to find a fair solution.

Questions?

If you have any questions about shipping or your subscription, we'd love to hear from you. Please contact us at hello@friendlyreminderco.com and we'll be happy to help.