Refund & Return Policy

At Friendly Reminder Co., we want you to love your purchase. If something isn't right, we're here to help.

Returns

We accept returns on eligible physical products within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused and in its original condition
• Returned in its original packaging
• Accompanied by proof of purchase

To start a return, please email hello@friendlyreminderco.com.

If your return is approved, we'll provide instructions on how and where to send your item. Items returned without contacting us first may not be accepted.

Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

The Crossword Club Returns and Refunds

Because The Crossword Club is a monthly subscription that includes printed materials mailed through Canada Post, individual monthly shipments cannot be returned or refunded once they have been mailed.

If your package arrives damaged or you believe there has been a delivery issue, please contact us and we'll do our best to make it right.

Order Cancellations

If you need to cancel an order, please contact us at hello@friendlyreminderco.com as soon as possible.

Orders cannot be cancelled once they have been packaged or shipped.

Subscription Cancellations

You can manage or cancel your Crossword Club subscription at any time through your Subscription Portal.

To avoid being charged for your next shipment, cancellations must be made before your next billing date.

If your subscription has already renewed your cancellation will take effect before the following billing cycle.

Prepaid subscriptions (such as 3-month, 6-month, or 12-month subscriptions) cannot be cancelled or refunded once payment has been processed. Your subscription will continue until the prepaid term has been fulfilled.

Changes to Orders

Need to update your shipping address or make a change to your order?

Please contact hello@friendlyreminderco.com as soon as possible after placing your order.

We will do our best to accommodate your request, but we cannot guarantee changes once your order has been packaged or shipped.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order is damaged, defective, or you received the wrong item, please contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return or refund:

• Crossword Club subscription shipments that have already been mailed
• Personalized or custom-made products
• Sale or clearance items
• Gift cards

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your financial institution to process the refund after it has been issued.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@friendlyreminderco.com.