Some products at Friendly Reminder Co. may be offered as subscriptions or other purchase options. This policy explains how you can manage or cancel these purchases.

Subscriptions

When you purchase a subscription, you agree to receive repeat deliveries based on the subscription frequency and duration selected at checkout.

The Crossword Club Subscription

The Crossword Club is a recurring snail mail subscription from Friendly Reminder Co. Your subscription will continue according to the plan you selected unless you cancel before your next billing date.

You can manage or cancel your subscription at any time through the Subscription Portal.

To avoid being charged for your next shipment, cancellations must be completed before your next billing date. If your subscription has already renewed or your Crossword Club package has been prepared for mailing, the cancellation will take effect before the following billing cycle.

Because Crossword Club shipments are created and mailed individually, subscriptions cannot be cancelled or refunded for packages that have already been processed or sent.

Prepaid subscriptions (such as 3-month, 6-month, or 12-month subscriptions) cannot be cancelled or refunded once payment has been processed. Your subscription will continue until the prepaid term has been completed.

For more information about refunds and returns, please see our Refund & Return Policy.

Changes to Subscription Information

If you need to update your mailing address, payment details, or subscription preferences, please make changes through your Subscription Portal or contact us at hello@friendlyreminderco.com as soon as possible.

We'll do our best to help with any updates before your next shipment is prepared.